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Business & Enterprise Machine Learning8 min reading time

Aderant builds intelligent ticket triage with Amazon Nova

AWS BlogPublished 18 days ago

Read the full article

Aderant implemented an intelligent ticket triage system using Amazon Nova Lite via Amazon Bedrock to automate support-ticket processing for its SierraOps team. The system achieved 96% routing accuracy in early use, saving 8–14 engineering hours weekly at under $30 monthly. This automation reduces manual investigation time and misrouting, allowing engineers to focus on complex tasks while maintaining human oversight for uncertain cases.

#aderant #amazon-bedrock #amazon-nova-lite #legal-industry-software #sierraops #support-ticket-automation

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