Aderant builds intelligent ticket triage with Amazon Nova

Aderant implemented an intelligent ticket triage system using Amazon Nova Lite via Amazon Bedrock to automate support-ticket processing for its SierraOps team. The system achieved 96% routing accuracy in early use, saving 8–14 engineering hours weekly at under $30 monthly. This automation reduces manual investigation time and misrouting, allowing engineers to focus on complex tasks while maintaining human oversight for uncertain cases.