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Public Sector Agents2 min reading time

AI helping speed up bus pass applications says council

BBCPublished 22 days ago

Read the full article

Worcestershire County Council has deployed the Bus Pass AI Agent to accelerate bus pass applications, processing 2,500 applications and verifying 7,500 documents in eight months. The AI identifies common errors early, reducing delays and freeing staff to focus on resident support while maintaining human oversight.

#local-government-services #worcestershire-county-council

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