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Computational tools for society’s most complex challenges19m ago Georgia holds emergency meeting on AI exposing voters’ secret ballots52m ago How 3 small business owners are — and aren’t — using AI to nail their marketing campaigns57m ago 'The hottest skill on Wall Street’: Demand for this AI ability jumped 1,721% as banks embrace agents1h ago Premium: How Has AI Changed The Economy?1h ago Man Charged With Illegally Shipping Nvidia Chips to China1h ago How Biotech AI And Robotics Bridge Bottlenecks To Impact Global Health1h ago Startup TypeSafe AI’s Jev Model Sparks Copycats, Talk of LLM Alternatives1h ago Apple says it’s tightening macOS ‘Full Disk Access’ controls due to new risks from AI agents2h ago The Week’s 10 Biggest Funding Rounds: Almost All About AI1h ago Russia tests several new ground robotic systems at Center-2026 drills1h ago This new ChatGPT scam tricks you into installing malware – how to spot the trap2h ago How Biotech And Pharma Adopt AI And The Supply Chain Opportunities2h ago Anthropic’s IPO and Our Collective Leap Of Faith2h ago

Business & Enterprise AI Research7 min reading time

AI in customer experience has an orchestration problem, not an adoption problem

SiliconANGLEPublished 2 hours ago

Read the full article

Talkdesk's survey reveals that while nearly all organizations use AI in customer experience, only a small fraction deploy agentic AI with orchestration to fully resolve customer needs, highlighting a gap between adoption and measurable outcomes.

#customer-experience-automation #pedro-andrade #talkdesk #tiago-paiva

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