AI receptionists seem like a dangerous idea after a patient revealed her doctor’s system could not understand her speech
The Next Web
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A South Yorkshire GP surgery removed its AI receptionist after a stroke patient with speech difficulties couldn't use it, prompting concerns about AI systems' accessibility for patients with communication needs. The NHS Accessible Information Standard requires practices to accommodate such needs, but local governance currently handles AI adoption decisions. Despite issues, the NHS plans to expand AI triage in healthcare.
