Uber, DoorDash and Airbnb report minimal use of AI agents for bookings
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What happened
Uber and DoorDash have reported that only a very small number of orders are being placed through AI agents such as Meta's Muse or Instinct. During one of Uber's busiest weeks in late October, just a handful of ride-hailing trips and a few hundred food delivery orders were made using these AI tools. DoorDash also stated that only several hundred orders in total have come from AI agents. Despite the availability of these features, most customers continue to place orders themselves through the apps.
Key details
- Uber completed 320 million rides and deliveries in the last week of October.
- Only about 500 Uber Eats orders and 4 ride-hailing trips came from AI agents during that week.
- DoorDash reported 'several hundred' total orders from AI agents.
- DoorDash is testing a text-to-order feature that lets users skip the app.
- AI agents mentioned include Meta's Muse and Instinct.
Why it matters
People who use Uber and DoorDash are still choosing to order directly, with AI agents making up a tiny portion of transactions. For these companies, the low adoption means that AI agents are not yet changing how most customers interact with their platforms. Businesses and developers expecting rapid shifts in user behavior due to AI agents will need to adjust their expectations based on current usage patterns.