Burger King cooks up AI chatbot to spot if employees say ‘please’ and ‘thank you’

Burger King is piloting an AI chatbot named Patty in 500 US locations to monitor if employees use polite phrases like 'please' and 'thank you' during customer interactions. The AI also assists with operational tasks such as menu updates and order accuracy, aiming to support staff and improve service. The platform, BK Assistant, will expand to all US outlets by 2026 despite some public criticism.