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Public SectorSociety & Culture2 min reading time

Council uses AI to tackle flood of AI complaints

BBC
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Wiltshire Council reports an increase in AI-generated complaints, which tend to be longer and sometimes inaccurate. The council is adopting AI tools to help manage complaints while ensuring human oversight. Stroud District Council is also monitoring AI's impact on complaint handling.
#complaint-management#public-services#stroud-district-council#wiltshire-council

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