Public SectorSociety & Culture4 min reading time

Don’t be fooled. The AI that was supposed to save us time is doing just the opposite | Gaby Hinsliff

The Guardian
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AI tools like ChatGPT intended to streamline government services are instead increasing workloads by enabling mass generation of complaints, legal claims, and information requests that require human review. This surge is straining public institutions and risks undermining processes like public consultations.

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