Field service is 95% on board with AI but these legacy issues need attention

ZDNetPublished Jul 30, 2026

A Salesforce survey finds 95% of field service organizations use AI, with 85% planning increased investment. AI boosts revenue and productivity, but challenges include training gaps, data silos, and fragmented legacy systems.

#ai-adoption #ai-scheduling #field-service #mobile-worker-productivity #salesforce

Field service is 95% on board with AI but these legacy issues need attention

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