Five9 Agrees to Buy Level AI and Broaden CX AI Distribution

Five9 has agreed to acquire customer-experience AI company Level AI for about $325 million in cash, aiming to expand AI tools within its Genius CX Platform and offer standalone AI applications for contact centers. Level AI's Latitude models power AI agents and assist human agents, handling over a billion interactions yearly with lower costs and latency. The acquisition, pending closure, will enhance Five9's AI capabilities and provide flexible deployment options for enterprises.