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Business & Enterprise AI Research4 min reading time

Five9 builds Humantic contact centers instead of full automation

SiliconANGLEPublished 2 hours ago

Five9 CEO Amit Mathradas explains the company's focus on 'Humantic' contact centers, where humans and AI agents collaborate rather than AI fully automating calls. Five9 prioritizes human handling for complex, high-value, or sensitive calls, while AI manages routine inquiries.

#amit-mathradas #contact-centers #five9

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