Public Sector AI Research2 min reading time

Force uses AI to cut wait times on 101 calls

BBCPublished Aug 19, 2026

South Yorkshire Police implemented an AI-powered call triage system on its 101 non-emergency line to reduce wait times by filtering out misdirected and nuisance calls. The AI redirects non-police issues to appropriate agencies before callers enter the queue, improving efficiency.

#call-center-automation #home-office #national-police-chiefs-council #natural-language-processing #public-safety-communication #sarah-jones #south-yorkshire-police #vodafone

Force uses AI to cut wait times on 101 calls

More in Public Sector

Cybercrime ring busted over AI-powered data theft targeting hospitals, businesses

As U.S. and China form AI blocs, countries are increasingly torn between them

DeepSeek and MiniMax cleared to take AI models abroad, state media says