UK regulator probes whether Microsoft misled 365 customers over Copilot price rises

The UK's Competition and Markets Authority is investigating Microsoft for potentially misleading customers about price increases and subscription changes involving the inclusion of Copilot AI in Microsoft 365 Personal and Family plans starting January 2025. The probe focuses on whether Microsoft clearly informed customers about pricier plans with Copilot and the less visible cheaper 'Classic' plans without it at renewal.