Public SectorAgents16 min reading time

New Orleans is using AI to triage 911 calls in case of backlog

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New Orleans' Orleans Parish Communication District uses an AI agent to answer some 911 calls for motor vehicle accidents when human operators are busy and the caller is near a reported crash. During the January 1, 2025 Bourbon Street terrorist attack, the AI initially misclassified the incident as a hit-and-run before routing calls to humans.

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