Healthcare4 min reading time
NHS to use AI on its app to direct patients to appropriate services
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The NHS will implement AI in its app to triage patients and direct them to appropriate services like GP appointments, pharmacies, or A&E. A trial showed a 29% reduction in GP phone queues, and the rollout will expand to all users by April 2028 as part of a £10bn tech upgrade. Concerns remain about AI's productivity benefits, patient privacy, and accessibility for less tech-savvy users.
