Police trial AI chatbot to free up call handlers

BBCPublished 17 days ago

Staffordshire Police introduced Bobbi, an AI chatbot on its website, to handle non-emergency queries and reduce call waiting times, freeing staff for complex cases. The chatbot underwent extensive testing before a 12-month trial launch.

#contact-center-automation #staffordshire-police

Police trial AI chatbot to free up call handlers

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