Qantas to cut 850 Australian jobs and outsource work to India under AI-driven overhaul
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What happened
Qantas announced it will cut 850 jobs in Australia and outsource many of these roles to Accenture's team in India. The affected positions are mainly in finance, procurement, people, and marketing departments. The changes are part of a plan to modernize the airline's backend systems using AI and automation. Qantas will consult with staff and unions before making final decisions, with the transition expected to start by mid-2027.
Key details
- 850 corporate jobs to be cut in Australia
- Most of the affected roles will be outsourced to Accenture in India
- The transition is planned to begin by mid-2027
- Impacted departments include finance, procurement, people, and marketing
- Qantas signed a multi-year agreement with Accenture to modernize backend systems
Why it matters
Qantas employees in Australia, especially those in corporate support roles, face job losses or changes to their employment by mid-2027. The move will shift many responsibilities to workers in India, affecting the local workforce and unions. Companies using Qantas services may also see changes in how the airline operates its internal processes as a result of the new systems and automation.