Research prediction: Shift from digital banking to AI-driven finance will transform financial services in 2027

Forrester Research forecasts a major shift in 2027 from digital banking to AI-driven finance, with AI agents transforming customer acquisition and advisory services. Despite many banks launching AI programs, only 5% are expected to succeed due to legacy system constraints. Mergers and acquisitions in AI banking tech are predicted to rise by 50% as firms seek scale and hybrid computing capabilities.