Salesforce Introduces Koa Decisions with Image and Audio Support
What happened
On November 6, 2026, Salesforce launched Koa Decisions, a new decision model built using Google's Gemma technology. The model can process text, images, and audio to make rapid, one-step decisions. Koa Decisions is an upgrade from Salesforce's previous HyperClassifier model and is being integrated into Salesforce workflows and developer tools. A public demo is available for anyone with a free Trailhead account.
Key details
- Koa Decisions is based on Google's open-weight Gemma model.
- The model supports multimodal inputs: text, images, and audio.
- It produces a decision, selection, or score in a single step, often in milliseconds.
- A research preprint reports 85.5% accuracy on a production intent-routing benchmark.
- Planned integrations include Salesforce flows, Apex, prompt templates, and a developer API.
Why it matters
Salesforce customers and developers now have access to a decision model that can handle more types of input and integrate with more parts of the Salesforce platform. This reduces the time and effort needed to set up and deploy decision-making tools, as adding new categories does not require retraining. Enterprises can automate routing, checks, and scoring more efficiently, freeing up general language models for tasks that require explanation or reasoning.