The Real Reason AI Isn’t Delivering Business Value

Dhiraj Rajaram, CEO of Mu Sigma, explains that AI's limited business value stems not from technology flaws but from organizational complexities and outdated decision-making frameworks. Large companies face 'spaghettification,' where success leads to fragmented data and context, hindering AI's effectiveness. He argues that traditional ROI metrics are insufficient in today's uncertain environment, advocating for new problem-solving approaches.