Two-thirds of small firms using AI now build their own tools, Pax8 finds

A Pax8 survey of 1,150 SMBs in the US, UK, Germany, and Sweden found that 67% of AI-using small businesses now build their own AI tools, often without formal approval or review processes. The US leads in in-house AI tool building at 81%, with many firms creating automated workflows and AI agents, though shadow AI use and governance gaps remain widespread.