Business & Enterprise3 min read
Salesforce closes Fin and eyes $2bn Listen Labs, Business Insider reports
The Next Web
Checked for new stories 17m ago
Updates on Customer Service
Every AI story we track on Customer Service — 12 stories so far, each summarized in our own words and linked back to the publisher that reported it.
Pulled from 123 sources
Today's stories
This month
Business & Enterprise3 min read
Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed
The Guardian
Business & Enterprise2 min read
Uber cuts 10% of customer-service jobs and, for the first time, blames AI
The Next Web
Business & Enterprise3 min read
Verizon cuts 3,000 retail jobs as AI replaces customer service and stores move to franchises
The Next Web
Business & Enterprise4 min read
How Deutsche Telekom is rewiring telecommunications with AI
Open AI News
Business & Enterprise2 min read
Your customers would rather use ChatGPT than your chatbot, Gartner finds
The Next Web
Starbucks’ Baffling ChatGPT Collab Treats Customers Like Empty, Soulless Venti Cups
Futurism
Surveillance With a Smile: Burger King Will Use AI to Track If Employees Say ‘Please’ and ‘Thank You’
Gizmodo
That's everything we have on Customer Service right now