Business & Enterprise6 min read
Three insights you might have missed from theCUBE’s coverage of ‘The AI ROI in Contact Center Summit’
SiliconANGLE
Updates on Customer Service
Every AI story we track on Customer Service: 19 stories so far, each summarized in our own words and linked to the publisher that reported it.
Pulled from 125 sources
This month
Business & Enterprise4 min read
Contained Is Not Resolved: Why AI Demands New Customer Service Metrics
Forbes
Business & Enterprise4 min read
The customer isn't always right. At least according to Lufthansa's viral complaint clapback.
Business Insider
Public Sector4 min read
Stop relying on AI chatbots for customer care, UK banks and energy firms told
The Guardian
Business & Enterprise4 min read
Contact center AI faces its resolution test as metrics fall out of step
SiliconANGLE
Business & Enterprise3 min read
Salesforce closes Fin and eyes $2bn Listen Labs, Business Insider reports
The Next Web
Business & Enterprise3 min read
Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed
The Guardian
Business & Enterprise2 min read
Uber cuts 10% of customer-service jobs and, for the first time, blames AI
The Next Web
Business & Enterprise3 min read
Verizon cuts 3,000 retail jobs as AI replaces customer service and stores move to franchises
The Next Web
Business & Enterprise4 min read
How Deutsche Telekom is rewiring telecommunications with AI
Open AI News
Business & Enterprise2 min read
Your customers would rather use ChatGPT than your chatbot, Gartner finds
The Next Web
Starbucks’ Baffling ChatGPT Collab Treats Customers Like Empty, Soulless Venti Cups
Futurism
Surveillance With a Smile: Burger King Will Use AI to Track If Employees Say ‘Please’ and ‘Thank You’
Gizmodo
That's everything we have on Customer Service right now