Business & Enterprise5 min read
What a day in customer service looks like — as AI changes everything
CNBC
Updates on Customer Service Automation
Every AI story we track on Customer Service Automation: 31 stories so far, each summarized in our own words and linked to the publisher that reported it.
Pulled from 125 sources
This week
Business & Enterprise11 min read
ALTK-Evolve: How learned memory tops the τ²-bench leaderboard on customer service tasks without a frontier model
Hugging Face
Business & Enterprise6 min read
IBM Research Reports Learned Memory Tops τ²-Bench Service Benchmark
Unite.AI
Business & Enterprise4 min read
Voice AI’s future lies in outcome-based pricing: Exotel’s Sachin Bhatia
ET AI (The Economic Times)
This month
Business & Enterprise2 min read
Calling up Starlink customer service? You'll be talking to Grok.
Business Insider
Business & Enterprise5 min read
Always On Business: How 24/7 AI Is Redefining Customer Expectations
Forbes
Business & Enterprise5 min read
TELUS Digital to Implement Parloa’s Agentic AI Platform for Enterprises
Unite.AI
Business & Enterprise3 min read
Zendesk CEO Tom Eggemeier says Meta’s Muse saved him $3,105 in five days
The Next Web
Business & Enterprise3 min read
Siena raises $17M Series A to build AI agents for consumer brands
The Next Web
Business & Enterprise4 min read
Deutsche Telekom is replacing phone menus with AI agents, its AI chief says
The Next Web
McDonald’s (MCD) New AI Drive-Thru Voice Archy Takes Orders in English, Spanish
Bloomberg
Business & Enterprise4 min read
Zendesk and Sierra say AI agents should be paid per result, not per seat
The Next Web
Business & Enterprise3 min read
Parloa says it is partnering with Zalando on AI customer conversations
The Next Web
Business & Enterprise4 min read
Contact center AI ROI shifts toward resolution quality and governed execution
SiliconANGLE
Business & Enterprise5 min read
AI adoption outruns readiness as contact centers chase end-to-end resolution
SiliconANGLE
Public Sector4 min read
TSA Deploys Salesforce-Built AI Agent Ace to Answer Traveler Questions
Unite.AI
Business & Enterprise4 min read
How conversation to completion moves contact centers past containment
SiliconANGLE
Business & Enterprise21 min read
How to Build an Instagram AI Chatbot That Answers Your DMs
Hacker News
Business & Enterprise4 min read
Why Knowledge Management Is The Critical Foundation In An AI Agent-Human Service Environment
Forbes
Agents4 min read
India’s Ringg gets backing from Peak XV as it pushes voice AI past the phone call
TechCrunch
That's everything we have on Customer Service Automation right now