Trump Attacks Anthropic CEO Over Call to Slow AI Development6m ago AI 'kill switch' may need to be mandatory, Anthropic co-founder tells BBC48m ago Stocks dip sharply lower as AI leaders call for industry slow down1h ago India Inc seeks legal safeguards as agentic AI raises liability risks50m ago Trump’s AI Defense Defies Voter Unease Heading Into Midterms57m ago Procurement automation startup Aron launches with $8M in funding1h ago Is Big Tech’s AI slowdown a safety pact or a cartel?1h ago (URGENT) Stocks open 0.38 pct lower on tech sell-off amid calls for AI slowdown1h ago Microsoft CEO Satya Nadella posts an internal warning to employees about AI safety1h ago BREAKING NEWS: Japan's 1st driverless taxi operations eyed in Tokyo in 20271h ago Thune sees role for Congress on AI — Trump does not2h ago Samsung backs Nvidia AI chip rival in $230 million funding round as GPU alternatives boom2h ago AI Labs Should Make Safe Tech Without Antitrust Help, David Sacks Says2h ago The Gulf’s AI Nightmare Came Courtesy of an Iranian Drone2h ago

Trump Attacks Anthropic CEO Over Call to Slow AI Development6m ago AI 'kill switch' may need to be mandatory, Anthropic co-founder tells BBC48m ago Stocks dip sharply lower as AI leaders call for industry slow down1h ago India Inc seeks legal safeguards as agentic AI raises liability risks50m ago Trump’s AI Defense Defies Voter Unease Heading Into Midterms57m ago Procurement automation startup Aron launches with $8M in funding1h ago Is Big Tech’s AI slowdown a safety pact or a cartel?1h ago (URGENT) Stocks open 0.38 pct lower on tech sell-off amid calls for AI slowdown1h ago Microsoft CEO Satya Nadella posts an internal warning to employees about AI safety1h ago BREAKING NEWS: Japan's 1st driverless taxi operations eyed in Tokyo in 20271h ago Thune sees role for Congress on AI — Trump does not2h ago Samsung backs Nvidia AI chip rival in $230 million funding round as GPU alternatives boom2h ago AI Labs Should Make Safe Tech Without Antitrust Help, David Sacks Says2h ago The Gulf’s AI Nightmare Came Courtesy of an Iranian Drone2h ago

Business & Enterprise4 min reading time

Contact center AI ROI shifts toward resolution quality and governed execution

SiliconANGLEPublished 3 hours ago

Industry analysts Bob Laliberte and Zeus Kerravala highlight a shift in contact center AI ROI metrics from interaction volume to resolution quality and governed execution, emphasizing integrated data and continuous governance for measurable business outcomes.

#bob-laliberte #cisco-systems-inc #customer-service-automation #talkdesk-inc #zeus-kerravala #zoom-communications-inc

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