Google support pages start defaulting to AI chatbots – it might be for the best

Google is replacing detailed support articles in its Google Account Help section with AI-generated summaries and a chatbot powered by Gemini, allowing users to get concise troubleshooting steps and ask follow-up questions. Users can still access full articles via a 'View Sources' button, but direct links now default to the AI interface. This change is currently being tested on select support topics, aiming to simplify navigation and improve user experience.