AI cybersecurity is a cat and mouse gamejust now Google Research Releases ToolGrad: Answer-First Framework Hits 99.8% Pass Rate for Tool-Use Data Generation1h ago China's star AI labs routed user requests to Claude at least 35 million times in the summer: Anthropic1h ago Anthropic and OpenAI employees speak out about humanity’s extinction as debate reaches fever pitch1h ago Force launches chatbot for non-emergency calls1h ago Tesla unveils driverless Cybercab in Japan for 1st time2h ago How Maersk Is Using AI To Survive The New Era Of Tariff Chaos2h ago Russia to require content made by, with AI to be labeled as such — GFCN president3h ago Flipkart’s Super.money Bets on AI Agents to Outdo Bigger Rivals4h ago Datasette 1.0a39 and 0.65.4 security releases4h ago Anthropic caught scientists using Claude to further biological weapon research4h ago Oracle says AI will save it from the SaaSpocalypse, not bring it on4h ago Congress Is Suddenly Waking Up to the AI Doomsday Threat5h ago Don’t ask ChatGPT 'What should I do?' — this simple prompt helps you make better decisions yourself5h ago

AI cybersecurity is a cat and mouse gamejust now Google Research Releases ToolGrad: Answer-First Framework Hits 99.8% Pass Rate for Tool-Use Data Generation1h ago China's star AI labs routed user requests to Claude at least 35 million times in the summer: Anthropic1h ago Anthropic and OpenAI employees speak out about humanity’s extinction as debate reaches fever pitch1h ago Force launches chatbot for non-emergency calls1h ago Tesla unveils driverless Cybercab in Japan for 1st time2h ago How Maersk Is Using AI To Survive The New Era Of Tariff Chaos2h ago Russia to require content made by, with AI to be labeled as such — GFCN president3h ago Flipkart’s Super.money Bets on AI Agents to Outdo Bigger Rivals4h ago Datasette 1.0a39 and 0.65.4 security releases4h ago Anthropic caught scientists using Claude to further biological weapon research4h ago Oracle says AI will save it from the SaaSpocalypse, not bring it on4h ago Congress Is Suddenly Waking Up to the AI Doomsday Threat5h ago Don’t ask ChatGPT 'What should I do?' — this simple prompt helps you make better decisions yourself5h ago

Society & Culture2 min reading time

No, Centrica, customers don’t prefer bots to humans | Letter

The GuardianPublished Jul 27, 2026

A letter criticizes Centrica's claim that most British Gas customers prefer chatbots, arguing that reduced human access is driven by cost-cutting rather than genuine customer preference.

More on this story

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed
Jul 23· The Guardian

#british-gas #centrica #chatbots #chris-o-shea #customer-service

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