Stop relying on AI chatbots for customer care, UK banks and energy firms told
The Guardian
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Citizens Advice urges UK essential service providers to stop relying on AI chatbots for customer care, citing research that shows chatbots cause delays, stress, and unresolved issues for over half of users, especially those digitally excluded. The charity calls for a guaranteed right to speak to a human to prevent a two-tier support system and help millions struggling with digital access.
