TSA Deploys Salesforce-Built AI Agent Ace to Answer Traveler Questions

Unite.AI
Read the full article
The TSA has launched Ace, an AI agent developed with Salesforce, to handle routine traveler questions about airport security. Since summer 2026, Ace manages around 100,000 monthly chats, resolving 96% without human help, saving TSA over 11,660 staff hours annually and reducing costs by $11 million over three years.

More in Public Sector

Public Sector3 min read

AI is less regulated than milk, says Microsoft president

Covered by 5 sources
Public Sector4 min read

UK to strengthen cyber defences as minister calls for AI firms to increase safety efforts

Covered by 2 sources

OpenAI Adds New Irish Roles in Boost to Firm’s EU Headquarters

Covered by 2 sources