Public Sector Business & Enterprise4 min reading time

TSA Deploys Salesforce-Built AI Agent Ace to Answer Traveler Questions

Unite.AIPublished Sep 14, 2026

The TSA has launched Ace, an AI agent developed with Salesforce, to handle routine traveler questions about airport security. Since summer 2026, Ace manages around 100,000 monthly chats, resolving 96% without human help, saving TSA over 11,660 staff hours annually and reducing costs by $11 million over three years.

#ace #customer-service-automation #salesforce #tsa

TSA Deploys Salesforce-Built AI Agent Ace to Answer Traveler Questions

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