Trump Attacks Anthropic CEO Over Call to Slow AI Development13m ago The Gulf’s AI Nightmare Came Courtesy of an Iranian Drone1h ago What smart people are saying about the AI apocalypse and calls to slow everything down1h ago Texas governor threatens to penalize datacenters not obeying water laws1h ago Broadcom CEO addresses Anthropic's slowdown push, says AI revenue targets haven't changed2h ago CrowdStrike CEO on Anthropic’s AI safety warning: ‘The genie’s out of the bottle’2h ago Contact center AI ROI shifts toward resolution quality and governed execution2h ago Google finally lets all engineers use Anthropic's Claude2h ago Jensen Huang puts Trump on speakerphone onstage to announce robots won’t take over the world2h ago OpenAI Buys Startup Developing Smartphone Camera2h ago The AI doom debate is getting carried away. AI is a product, not a god.2h ago Why Companies Are Unlikely to Hit Pause on AI2h ago AI 'kill switch' may need to be mandatory, Anthropic co-founder tells BBC2h ago Agent Harness vs Agent Framework vs MCP: Which Layer Owns the Loop, State, Tools, Permissions, and Recovery2h ago

Trump Attacks Anthropic CEO Over Call to Slow AI Development13m ago The Gulf’s AI Nightmare Came Courtesy of an Iranian Drone1h ago What smart people are saying about the AI apocalypse and calls to slow everything down1h ago Texas governor threatens to penalize datacenters not obeying water laws1h ago Broadcom CEO addresses Anthropic's slowdown push, says AI revenue targets haven't changed2h ago CrowdStrike CEO on Anthropic’s AI safety warning: ‘The genie’s out of the bottle’2h ago Contact center AI ROI shifts toward resolution quality and governed execution2h ago Google finally lets all engineers use Anthropic's Claude2h ago Jensen Huang puts Trump on speakerphone onstage to announce robots won’t take over the world2h ago OpenAI Buys Startup Developing Smartphone Camera2h ago The AI doom debate is getting carried away. AI is a product, not a god.2h ago Why Companies Are Unlikely to Hit Pause on AI2h ago AI 'kill switch' may need to be mandatory, Anthropic co-founder tells BBC2h ago Agent Harness vs Agent Framework vs MCP: Which Layer Owns the Loop, State, Tools, Permissions, and Recovery2h ago

Business & Enterprise4 min reading time

Contact center AI ROI shifts toward resolution quality and governed execution

SiliconANGLEPublished 2 hours ago

Industry analysts Bob Laliberte and Zeus Kerravala highlight a shift in contact center AI ROI metrics from interaction volume to resolution quality and governed execution, emphasizing integrated data and continuous governance for measurable business outcomes.

#bob-laliberte #cisco-systems-inc #customer-service-automation #talkdesk-inc #zeus-kerravala #zoom-communications-inc

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