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Why Cisco is turning contact centers into context centers21m ago Lenovo's Googlebook 15 seems decidedly premium based on a new leak37m ago Scoop: OpenAI faces GOP-led Senate investigation into Hugging Face breach38m ago China AI Star Moonshot Eyes $2 Billion Annualized Sales in 20261h ago New Mexico lawyer fined for using AI-generated brief containing fabricated testimony1h ago Scoop: Mike Johnson urged to cancel House recess over AI warnings1h ago Open Weights Are Not Open Source, And It Matters Now In The Boardroom1h ago Anthropic Is Building a Huge Surveillance System to Spy on Anti-AI Activists and Predict Their Activities1h ago Never Forget, AI Slop Is Polluting 9/11 History on the Internet as We Speak1h ago iPhone 18 Pro vs Pixel 11 Pro: How Apple and Google's flagships stack up1h ago Trump Ally Says US Underestimates China Tech Sector After Visits1h ago Five9 builds Humantic contact centers instead of full automation1h ago Amazon Quick is now available on desktop, with a new mobile activity feed2h ago Apple’s Always-Listening Watch AI Tool Could Pose Legal Risks for Users2h ago

Business & Enterprise AI Research4 min reading time

Five9 builds Humantic contact centers instead of full automation

SiliconANGLEPublished 1 hour ago

Five9 CEO Amit Mathradas explains the company's focus on 'Humantic' contact centers, where humans and AI agents collaborate rather than AI fully automating calls. Five9 prioritizes human handling for complex, high-value, or sensitive calls, while AI manages routine inquiries.

#amit-mathradas #contact-centers #five9

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