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One week left to book your exhibit table at TechCrunch Disrupt 202620m ago Why Cisco is turning contact centers into context centers35m ago Roundtables: Will AI really kill us all?48m ago Lenovo's Googlebook 15 seems decidedly premium based on a new leak51m ago Scoop: OpenAI faces GOP-led Senate investigation into Hugging Face breach53m ago China AI Star Moonshot Eyes $2 Billion Annualized Sales in 20261h ago New Mexico lawyer fined for using AI-generated brief containing fabricated testimony1h ago Scoop: Mike Johnson urged to cancel House recess over AI warnings1h ago Open Weights Are Not Open Source, And It Matters Now In The Boardroom1h ago Anthropic Is Building a Huge Surveillance System to Spy on Anti-AI Activists and Predict Their Activities2h ago Never Forget, AI Slop Is Polluting 9/11 History on the Internet as We Speak2h ago iPhone 18 Pro vs Pixel 11 Pro: How Apple and Google's flagships stack up2h ago Trump Ally Says US Underestimates China Tech Sector After Visits2h ago Five9 builds Humantic contact centers instead of full automation2h ago

Business & Enterprise AI Research5 min reading time

Why Cisco is turning contact centers into context centers

SiliconANGLEPublished 35 minutes ago

Cisco is transforming traditional contact centers into context centers that maintain customer history across interactions, aiming to orchestrate entire customer relationships with AI. Their AI Agent 360 platform integrates observability, security, and management to ensure enterprise-grade, accountable AI operations.

#cisco #customer-experience #enterprise-ai #webex

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